Frequently Asked Questions
Shopping online can be confusing. It's hard to get your questions answered without talking to someone in person. Below we've tried to answer some of the most common questions we get asked!
When will my hat arrive?
*We are not Amazon* We are a small team doing our best to get your items to you as quickly as we can.
We aim to process all orders in 5-7 business days (M-F), depending on the order size, customization, and other variables. Most orders will arrive within 2 weeks of your order date. This mostly depends on if the hat you’ve chosen is in stock and ready to ship, or if it needs to be created and sewn. Please note, all LOW PROFILE hats are made to order. We appreciate your patience with our small team.
Can I get a patch on a different color hat?
We do have other color options available FOR FLAT BRIM style hats ONLY. If you'd like a design on a different color, please add the FLAT BRIM hat of the design of your choice to your cart. You can request to have it sewn onto a different hat color by using the “add a note” section before check out to let us know what color you’d like the patch on. Please note that all color hats are special order and will take extra time to ship! Use the color codes below to describe the color you would like!
Flat Brim Hat colors (Subject to Availability - In Order Left to Right, Top to Bottom) :
Navy, Royal Blue, Light blue, Camo , Kelly Green, Hunter Orange, Pink, Forest Green, Yellow.
Please be sure to specify the color you are requesting or your order may experience a delay while we attempt to contact you.
ALL Low Profile hats are denim with a cream mesh back and DO NOT COME IN ANY OTHER COLOR COMBINATION.
What’s the difference between the Flat Brim and Low Pro style hats?
If you've seen us in person at an event - you've shopped our standard black flat brim hats. Low Profile hats are only available through the website and take more time to ship, as they are made to order! This style only comes in the one color combination as shown - denim with cream mesh.
Both the Flat Brim and Low Pro style hats come in the “Trucker Style” with the mesh back, and a snapback fixture to adjust sizing. Flat Brims have a flat bill, while the Low-Pro style has a slightly curved bill -Feel free to bend the bill of your flat brims yourself, with a little play you can shape it however you like! Low-Pro hats will have a shallower crown, and fits more snuggly to your head like a "baseball" style or "Dad" cap - this style is also good for tiny heads!
Why does my hat look different than the one picture on the website?
Oops! Sorry about that! We are constantly designing, re-designing, and changing colors here at Bart Bridge. If you didn’t get the right hat, please let us know so we can correct this. Please note, that for various reasons some designs may be discontinued, or out of stock. If we can’t correct your order with an exchange, we will issue a refund.
Can you design a hat with my town?
We are always designing more location patches, and we’d love to hear about the places you like to represent!
Fill out our “Suggest Your Town” form, and tell us a little about the location you’re suggesting. While we can’t make any guarantees that every suggestion will get made, we take all places into consideration when designing!
Do you make custom hats?
We do not make one-off customs or small batch orders of custom designs, as it takes a lot of time and effort to design each one. Thank you for your understanding. If you would like a custom design for your logo/company, brand, large event, etc. - Please see our custom inquiry page for further information.
Shop Locally - check the MAP of stores that carry our product.
Still have questions? Contact us.