FAQs
Frequently Asked Questions
Shopping online can be confusing. It's hard to get your questions answered without talking to someone in person. Below we've tried to answer some of the most common questions we get asked!
QUESTIONS:
When will my hat arrive?
We try to get your hats into the shipping process as quickly as possible, most hats will arrive within 2 weeks of when you place your order - but not all. This depends on if the hat you’ve chosen is in stock and ready to ship, or if it needs to be created and sewn. Please be patient, as we are a small team.
*ALL VEEFRIENDS ITEMS WILL SHIP 6-8 WEEKS AFTER SALE ENDS (MARCH 13). INTERNATIONAL SHIPPING DELIVERY TIMES ESTIMATED AN ADDITIONAL 2 WEEKS.
Can I get a patch on a different color hat?
We do have other color options available FOR FLAT BRIM style hats. If you'd like a design on a different color, please add the FLAT BRIM hat of the design of your choice to your cart. You can request to have it sewn onto a different hat color by using the “add a note” section before check out to let us know what color you’d like the patch on. Please note that all color hats are special order and will take extra time to ship!
Flat Brim Hat colors (Subject to Availability - In Order Left to Right, Top to Bottom) :
Navy, Royal Blue, Light blue, Camo , Kelly Green, Hunter Orange, Pink, Forest Green, Yellow.
Please be sure to specify the color you are requesting or your order may experience a delay while we attempt to contact you.
Low Profile hats are denim with a cream mesh back and DO NOT COME IN ANY OTHER COLOR COMBINATION.
*VEEFRIEND ITEMS ARE NOT AVAILABLE ON CUSTOMIZED COLORS. THESE ITEMS ARE ONLY AVAILABLE IN ONE STYLE, AND WILL COME AS SHOWN ON PRODUCT PAGE.
What’s the difference between the Flat Brim and Low Pro style hats?
If you've seen us in person at an event - you've shopped our standard black flat brim hats. Low Profile hats are only available through the website and take more time to ship, as they are made to order! This style only comes in the one color combination as shown - denim with cream mesh.
Both the Flat Brim and Low Pro style hats come in the “Trucker Style” with the mesh back, and a snapback fixture to adjust sizing. Flat Brims have a flat bill, while the Low-Pro style has a slightly curved bill -Feel free to bend the bill of your flat brims yourself, with a little play you can shape it however you like! Low-Pro hats will have a shallower crown, and fits more snuggly to your head like a "baseball" style or "Dad" cap - this style is also good for tiny heads!
Why does my hat look different than the one picture on the website?
Oops! Sorry about that! We are constantly designing, re-designing, and changing colors here at Bart Bridge. If you didn’t get the right hat, please let us know so we can correct this. Please note, that for various reasons some designs may be discontinued, or out of stock. If we can’t correct your order with an exchange, we will issue a refund.
Can you design a hat with my town?
We are always designing more location patches, and we’d love to hear about the places you like to represent!
Fill out our “Suggest Your Town” form, and tell us a little about the location you’re suggesting. While we can’t make any guarantees that every suggestion will get made, we take all places into consideration when designing!
Do you make custom hats?
We do not make one-off customs or small batch orders of custom designs, as it takes a lot of time and effort to design each one. Thank you for your understanding. If you would like a custom design for your logo/company, brand, large event, etc. - Please see our custom inquiry page for further information.
Still have questions? Contact us.