Frequently Asked Questions
Below you will find the answers to the most common questions we get from our customers.
Please use this information to help answer your questions before reaching out to our support team.
Check out our shipping, return
and exchange policies here.
See our calendar of events, and a list of stores you can shop that carry our products.
Hat Sizing, Difference between Styles, and Special Order Color Options.
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Frequently Asked Questions
Shopping online can be confusing. It's hard to get your questions answered without talking to someone in person. Below we've tried to answer some of the most common questions we get asked!
QUESTIONS:
When will my hat arrive?
We try to get your hats into the shipping process as quickly as possible, most hats will ship within 5 business days - but not all. This depends on if the hat you’ve chosen is in stock and ready to ship, or if it needs to be created and sewn. Please be patient, as we are a small team. If it has been longer than 2 weeks since you placed your order, please email info@bartbridge.com with your order number and concern. *Shipping times will vary by location.
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Do you make custom hats?
We do not make one-off customs or small batch orders of custom designs. This takes a lot of time and effort to design each one, and is not cost or time efficient for our small team. Thank you for your understanding. If you are interested in creating a custom design patch hat for your company, brand, large event, etc. - our minimum order is 200 qty, and we have a selection process for deciding which projects we take on.
Please see our custom inquiry page for further information.
Why does my hat look different than the one picture on the website?
Oops! Sorry about that! We are constantly designing, re-designing, and changing colors here at in the workshop. If you didn’t get the right hat, please let us know so we can correct this. Please note, that for various reasons some designs or color schemes may be discontinued, or out of stock. If we can’t correct your order with an exchange, we will issue a refund.